At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

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When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

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CAHPS Program Manager

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Why We Have This Role

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Addressing rapid growth within healthcare that requires expertise in regulatory programs for patient experience as well as payers. This position would serve as a liaison between the client and Qualtrics technical teams to define program specs, perform and track required quality checks, prepare and submit quarterly data and ensure clients and Qualtrics are in compliance with CAHPS protocols. 

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How You’ll Find Success

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You will know you are doing a great job when you:

\n\nLead CAHPS Program data quality, successful tracking and documentation from project conception through initial report deliverables/data submission\nRun timelines, communications and expectations of program governance committees,\nCoordinate and advise on various project activities throughout the life of a project\nSuccessfully lead the end to end walk through of data records for annual audits\nResponsible for all QA of CAHPS data and submission\nBe proficient in use of the Excel, XML, SPSS,and common data file formats.  SAS and Python are a plus.\n\n

 

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How You’ll Grow

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As you grow in this role, there will be opportunities to coach and lead other data analysts as they begin their careers, including teaching technical, research, and client management skills as well as mentoring on longer term career goals. 

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In combination with the core duty of managing CAHPS data programs, our Data Analysts also have the opportunity to work on side projects of their choosing that will help to make the team a better environment, as well as to help it run more efficiently and expand our team’s capabilities. As Qualtrics continues its exponential growth so does the Regulatory team, and that means a need for scalable processes, continued innovation on our offer, and constant revisions to the current practices in order to fine tune and better our operations.

\n\nYou will grow in this role by immersing yourself in healthcare and becoming a Subject Matter Expert in data quality for CAHPS Regulatory programs.\nLeading and enabling others to take ownership of particular programs.\nBuilding quality tools that create efficiency and drive quality, allowing teams to scale as healthcare sector grows.\n\n

 

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Things You’ll Do

\n\nPre-Sales Activity: Assist Sales Team with questions related to CAHPS programs and compliance.  Provide basic price quoting for CAHPS programs and implementation.\nPost-Sale Delivery: Partner with Qualtrics or Partner implementation teams to oversee the CAHPS implementation process, ensure all guidelines are met and design appropriate sampling plans based on historical trends and project scope.Establish and Monitor client sampling in accordance with regulatory guidelines\nOversee data requirements for new CAHPS clients\nTrack all required quality checks\nManage data quality in preparation for data submission\nCommunicate any required CAHPS updates to clients or client teams\nAssist in monitoring websites for individual CAHPS program updates and trainings\nAttend required CAHPS trainings\nAssist in maintaining CAHPS QAP documentation\nAssist in maintaining CAHPS training documentation\nAssist in preparing for and participate in annual CAHPS audits\n\n

 

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What We’re Looking For On Your Resume

\n\nBachelor’s degree\n3-5 years in data quality, data analysis and/or Regulatory program oversight \nSuperb communication and project management skills\nComfortable in a fast-pace, and highly competitive environment\nAbility to communicate clearly and pleasantly through both written and spoken mode\nAble to analyze response data and report back to clients for actioning.\n\n\n1-2 years of experience in data quality and program oversight in a healthcare related environment preferred.\nKnowledge and experience with government regulatory programs\nExperience in execution of many aspects of CX program delivery, including: survey design and execution, data analysis, dashboard and reporting, making best practice recommendations specific to CAHPS\nBachelor’s degree in business, healthcare administration, or other research-oriented field. \n\n

 

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What You Should Know About This Team

\n\nThe Regulatory Team collaborates cross functionally with many different areas of the organization to brainstorm, troubleshoot and innovate to meet customer needs.  \nThe team works closely with our Product and Engineering teams to design and test new technology features to meet changing programs requirements \n\n

  

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Our Team’s Favorite Perks and Benefits

\n\nWork life integration is deeply important to us - we have frequent office events, team outings, and happy hours\nQualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)\nOn top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office\nWe believe in sharing Qualtrics success which is part of the compensation for all employees\nTo learn more about what we value read about it directly from our employees Qualtrics Life stories\n\n

 

\n\nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n \n​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act\n \nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.\n

For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Illinois Annual Pay Transparency Range$121,500—$149,500 USD