At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

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XM Success CAHPS Team

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Why We Have This Role

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The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent!

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Our Healthcare Industry Team is addressing rapid growth that requires expertise in regulatory programs for patient experience as well as payers. This team has two positions, Technology Consultant and Data Processor, that ensure clients and Qualtrics are in compliance with CAHPS protocols. 

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Technology Consultant

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How You’ll Find Success

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You will know you are doing a great job when you:

\n\nSuccessfully onboard our clients, implement and deliver customer projects, driving them from inception to production go-live\nDeliver solutions of value to our customers, ultimately resulting in high renewal and expansion rates\nBuild strong, lasting relationships with clients, and are a creative and analytical problem-solver\nSupport the Product team to improve product features and, in time, the Sales team in pursuit of large deals.\nExhibit the ability to effectively juggle multiple priorities \nDemonstrate outstanding interpersonal, collaboration, and communication skills\nMost importantly, you care deeply about our clients and provide them a world-class experience\n\n

How You’ll Grow

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You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:

\n\nHands-on experience with emerging technologies\nExposure to the latest thought leadership in the XM industry\nOpportunities to own and drive initiatives and strategic projects, such as the adoption of new product features \nOpportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization\nAvenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth\n\n

Things You’ll Do

\n\nRapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions\nDesign and document functional and technical requirements and help scope projects by understanding timelines and work\nSolve complex technical implementations both independently and in a team environment\nClearly communicate solutions back to clients through multiple communication channels\nEnable clients on the Qualtrics Experience Management (XM) Platform and related solutions\nLead implementation projects to completion, including management of client relationships, schedule, risks, issues, and resources.\nCoordinate and collaborate with the Engagement Manager and other members of the internal account team.\nCollaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions\nContribute to the team’s body of knowledge, including lessons learned, best practices, and guidance materials.\nContinuously adapt and deepen your product knowledge while staying updated on emerging technologies.\n\n

Data Processor

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How You’ll Find Success

\n\nLead CAHPS data quality management from data intake all the way through data submission to QualityNet.\nIdentify data quality issues, data security, data storage issues and work with appropriate resources to address\nEnsuring all required data fields are setup and populated correctly and consistently for each client\nCoordinate and advise on data quality for submission from identifying missing data elements to requesting client update files.\nResponsible for all QA of CAHPS data across clients and preparation for data submission\nBe proficient in use of the Excel, XML, .XLS and common data file formats.\nA natural curiosity about the data! Ability to identify and questions anomalies in the data\n\n

How You’ll Grow

\n\nMaintain agendas, timelines, project plans, communications and expectations of customer and vendor(s) in coordination with the delivery team.\nCoordinate and advise on various quality improvement activities throughout the life of a project\nEnsure customer is happy with experience and feels comfortable with quality of data collected and deliverables provided\nResponsible for all QA of CAHPS data and preparation for data submission \nBe proficient in use of the Excel, XML, SPSS, Sequel and common data file formats.\n\n

Things You’ll Do 

\n\nEstablish and Monitor client sampling in accordance with regulatory guidelines\nOversee data intake requirements for new CAHPS clients\nTrack all required quality checks\nManage data quality in preparation for data submission\nCommunicate any required CAHPS updates to clients\nProject management small customer implementations for CAHPS programs\nAttend required CAHPS trainings\nAssist in preparing for and participate in annual CAHPS audits\n\n

What We’re Looking For On Your Resume

\n\nBachelor’s degree\n2-5 years in data quality and program oversight \nComfortable with GSuite, and Microsoft office for MACs\nSuperb communication and project management skills\nComfortable in a fast-pace, and highly competitive environment\nAbility to communicate clearly and pleasantly through both written and spoken mode\nAble to analyze response data and report back to clients for actioning.\n\n

What You Should Know About This Team 

\n\nThe Regulatory Team collaborates cross functionally with many different areas of the organization to brainstorm, troubleshoot and innovate to meet customer needs.  \nThe team works closely with our Product and Engineering teams to design and test new technology features to meet changing programs requirements \n\n

Our Team’s Favorite Perks and Benefits 

\n\nWork life integration is deeply important to us - we have frequent office events, team outings, and happy hours\nQualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)\nOn top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office\nWe believe in sharing Qualtrics success which is part of the compensation for all employees\nTo learn more about what we value read about it directly from our employees Qualtrics Life stories\n\n

 

\nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n \n​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act\nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.\n