The Calculation Application Support Engineer will assure a determining role in supporting, setting up, deploying and upgrading Calculation Application software and related components for all customers worldwide.
Your future duties and responsibilities:Technical & Functional Support for Calculation Systems (Software) (Level 3 ITIL):
• Client's assistance and support on Calculation Systems
• Define solutions to resolve user problems and improve global efficiency.
• Use the current ITIL process within the client's IT Department to manage support activities.
• Continuous improvement to maintain performance and high availability of calculation solutions.
Implementation / Deployment:
• Perform pre-production setup and successful integration, as well as non-regression testing prior to implementation in production.
• Provide client assistance and support for upgrades or new implementation calculation software.
• Deploying new customer environments with the implementation of the Calculation System as well as providing Calculation support for all customers worldwide.
• Conducting User Training for new Services / Evolution in Asia as requested by customers.
• Improve daily operations of support activities by developing appropriate tools or scripts.
Projects:
• Projects participation in the development of New Digital Services as required.
• Evaluate system specifications to improve calculation software maintenance.
• Direct contact with the Digital Services team in France (support and development team) / India or the Philippines
● Bachelor or Master’s Degree in Computer Engineering, Information Systems, Computer Science, or related field
● At least 5 years of experience in IS support and maintenance, Business Analysis maintenance, System analysis, or related fields.
● Ability to analyze and synthesize situations
● Ability to understand the business constraints
● Good communication skills, both written and verbal in English
● Maintains strong attention to detail in high-pressure situations
● Capacity of problem analysis, capable of learning by himself/herself, and self-motivated
● Good interpersonal skills, intercultural
● Customer-oriented and good teamwork
● Requires excellent computer skills and ability to use available technical tools
● Intermediate Technical skills in IIS, XML, MS SQL DB
● Experience in Amazon (Cloud Computing -AWS) would be a great advantage
● Knowledge of network configuration would be a plus
● Available for emergency on-call support rotations with other team members
● Must be comfortable working onsite 3 days a week in Alabang on a morning shift
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.