**Description** Responsibilities + Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions. + Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution. + Accurately entering data into the order entry system to facilitate seamless order processing. + Adhering to standard work practices to ensure professional and consistent service delivery. + Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers. + Proactively addressing and resolving customer issues, including order fulfillment and information requests. Requirements + 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. + Basic competency in Microsoft Suite (Outlook, Word, PowerPoint). + Previous experience with SAP or other Order Management Systems is advantageous but not mandatory. + Familiarity with Salesforce.com is a plus but not required.