MedGrocer partners with numerous pharma companies and employers to enhance the health of over one million Filipinos annually through our medicine programs, telehealth services, and onsite medical staff.

As a Call Center Agent, you'll handle both inbound and outbound calls, helping patients understand their healthcare benefits and enrolling them in disease management programs. You will also work with cross-functional teams to facilitate a seamless patient experience.

You will be required to meet call quotas in this role.

Key Responsibilities

Outbound Calls: Educate patients about their healthcare benefits and inform patients about the disease management program requirements Facilitate patient enrollment, appointment scheduling, follow-ups, and reminders Inbound Calls: Address patients’ inquiries via call, SMS, and email Work with different teams to follow through on patient requests Update patient records accurately

Perks and Benefits

HMO for employees Paid leaves Medicine coupons Opportunities for promotion and performance bonuses 13th month pay

Why MedGrocer?

Progress: Develop your communication and organizational skills in a dynamic health tech environment Purpose: Contribute to improving the lives of millions by providing essential health services People: Be part of a supportive and diverse team that values learning and growth