**Call Center Agent** **POSITION SNAPSHOT** Company: Nestlé Business Services Location: Cairo, Egypt. **Position Summary** **Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.** **A Day in the Life** + Responsible for handling Waters Consumers Requests + Responds to queries about Nestlé Waters HOD services via various communication channels (Calls, WhatsApp Chats, Facebook Leads, Emails) by explaining necessary information. + Responds to requests by completing transactions and forwarding inquiries. + Coordinate with the Home and Office Delivery Distribution Team to provide quality service to customers. + Identify, investigate, and resolve customer complaints. + Recognize and report patterns in customer calls to the managements. + Sells extra services by identifying upsell chances and discussing new features. + Gather all customer information and enter it into the ACW system. **AM I a GOOD FIT?** + Bachelor’s degree in business + 0-1 years of experience in relevant field + Strong Communication skills + Strong Sales Skill + Strong typing skills (Arabic and English) + Ability to work in a challenging environment