**Overview** In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities. CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more! **Responsibilities** **Are you a compassionate communicator with a knack for problem-solving?** Franciscan Health System is seeking caring and dedicated individuals to join our dynamic Contact Center team! **This isn't just a call center job; it's a chance to make a real difference.** You'll be the first point of contact for patients, physicians, and staff across all our hospital campuses, providing essential support and ensuring smooth operations. **What you'll do:** + Answer inbound calls with empathy and efficiency, using your excellent communication skills to assist callers. + Respond promptly and effectively to critical alerts and codes, playing a vital role in our hospital's operations. + Utilize our state-of-the-art technology to manage calls and update databases. + Contribute to a positive and supportive team environment. + Learn and grow your skills in a fast-paced, rewarding setting. **What we offer:** + **Meaningful work:** Directly impact the lives of patients and healthcare professionals. + **Comprehensive training:** We'll equip you with the skills and knowledge you need to succeed. + **Opportunities for growth:** Advance your career within our expanding healthcare system. + **Supportive team:** Work alongside dedicated colleagues who share your commitment to excellence. **Qualifications** **Education/Experience** Six months related work experience (preferably in a call center environment) that demonstrates attainment of the requisite job knowledge skills/abilities. **Pay Range** $17.93 - $24.66 /hour We are an equal opportunity/affirmative action employer.