GET TO KNOW ALORICA:

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a
global leader in customer service and experience, serving the world’s biggest brands with
tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY:

Your mission (should you choose to accept it) is to offer customer support through phone,
to customers who have questions, concerns or confusion around a product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and
their customers starts with you. 

Principal Responsibilities: 

• Communicate via inbound and outbound telephone calls with customers

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information 

• Accurately document and update records in required systems

• Generate fees and up-sell wherever possible

• Understand all programs, systems, and procedures necessary to perform job effectively

• Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts

Qualifications: 

• High School Diploma and/or Highest Level of Education Certification/Diploma

 • Must be bilingual in English and Spanish, both oral and written language skills, depending on program

• Ability to maintain the highest level of confidentiality

• Ability to work in a team fostered environment