About the Role: As a Customer Service New Associate, you will be performing the following tasks on a daily:

Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer Resolve problems and issues in a professional manner and engage with customers to identify additional needs Ensure that customers are fully satisfied with the service provided and are offered value for money to build client’s reputation as a first-choice provider of media services Achieve challenging individual, team, and contact center targets