The Call Center Customer Service Representative will take incoming telephone calls in a timely manner and respond to caller inquiries in a friendly, helpful and comprehensive manner. The Call Center Customer Service Representative will remain knowledgeable about and proficient at using the scheduling module of CS-HHC’s practice management system so that he/she can schedule patient appointments efficiently, and will also remain familiar with the requirements of CS-HHC’s Sliding Fee Program and the various health plans accepted by CS-HHC. Responsibilities include but are not limited to: + Greets patients and updates demographic information into the computer system. Ensures to treat patients and staff respectfully, courteously and appropriately. + Schedules patients into available Provider/Clinician appointment openings. Ensures to schedule appointments according to established procedures and guidelines of the department. + Verifies various types of insurance coverage as indicated by CS-HHC billing procedure customers with product and service information. + Answers phones and responds to customer requests. + Identifies, researches, and resolves customer issues using the computer system. + Follows-up on customer inquiries that are not immediately resolved. + Completes call logs and reports. + Performs other duties as assigned. Requirements + High School Diploma/GED required. + At least one (1) year of office or medical experience is preferred. + Bi-lingual English/Spanish highly preferred. + Excellent customer service skills with the ability to communicate effectively and in a confidential manner. + Excellent interpersonal skills, organizational skills, and written and verbal communications skills are essential. + Computer skills and data entry skills are required. + Familiarity with Microsoft, Internet and E-mail is necessary. + Ability to multitask while maintaining a calm, organized demeanor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.