FULL-TIME Full-time

LOCATION 12553 Westheimer Road Houston TX 77077

ABOUT US

Celebrating over 40 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier world through fitness with over 270 clubs in 11 states nationwide. We provide a welcoming and inclusive environment, with thousands of square feet of premium strength and cardio equipment, turf zones, free weights, functional training areas, and more. Studio and cycle classes, personal training, and innovative digital and virtual offerings are all available options to keep our member's minds and bodies fit. Join us in creating a healthy happier world by changing lives through fitness!

JOB SUMMARY

As a Call Center Manager, you are a player/coach responsible for leading a team of reps to make warm calls to potential customers, providing excellent customer service, and promoting our products or services. This is a great opportunity for individuals with strong leadership, communication and sales skills to thrive in a fast-paced and rewarding environment. As the call center

ESSENTIAL DUTIES & RESPONSIBILITIES

Training, development and coaching team performance

Onboarding of new reps

Scheduling / Timecards

Make outbound calls to potential customers using the provided lead

Engage customers in conversation to understand their needs and preference

Present and promote our products or services over the phone

Provide accurate information and answer customer inquiries

Use effective communication and negotiation skills to close sales

Update customer records in the sales software (e.g., Salesforce)

Meet or exceed sales targets consistently

Collaborate with team members to achieve call center goals

QUALIFICATIONS

Required Knowledge, Skills & Abilities

Excellent communication and interpersonal skills

1+ Years of Management experience

Strong sales aptitude with the ability to persuade and influence other

Ability to work well under pressure in a fast-paced environment

Detail-oriented with good organizational skills

High school diploma or equivalent

Preferred Knowledge, Skills & Abilities

Prior experience in leading a call center team (5-10 team members).

Prior experience in the fitness or retail industry preferred.

Knowledge of Membership System software preferred.

Previous experience in telemarketing, inside sales, or outbound calling is preferred

Physical Demands/ Environmental Conditions

Able to work 8-hour shifts

Travel Requirement

Work from central location

BENEFITS AT 24

In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.

DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Salary range will vary based on geography of the applicant. Pay Range for Los Angeles, Orange County and Seattle: $36,455.00-$45,598.00 (Exempt), $17.53-$21.92 (Non-Exempt) Pay Range for Bay Area (California) & New York City (incl. New Jersey): $38,040.00-$47,580.00 (Exempt), $18.29-$22.88 (Non-Exempt) Pay Range for San Diego & Carlsbad (California) and all other locations: $34,236.00-$42,822.00 (Exempt), $16.46-$20.59 (Non-Exempt)

FUNCTIONAL GROUP Sales