Welcome page Returning Candidate? Log back in! Call Center Operator Posted Date 13 hours ago(2/21/2025 12:25 PM) Job ID 2025-11470 Location : City Houston Location : State/Province TX Overview

We put the "unity" in "opportunity."

 

Opportunity Snapshot:

Compensation: $22-26/hourLocation: Downtown Houston, TXWork Schedule: 7/7 (6AM-6PM)Assignment Duration: Temporary, only 3 monthsBenefits: Comprehensive insurance, 401(k) program, PTO & Holidays Responsibilities

Responsible for serving as the primary point of contact between our Client's employees and solutions providers

Interfacing internally to build and maintain working relationships with functional departments regarding asset maintenance issues

Acting as a support resource to multiple departments both outside and within the corporate environment

Logging and recording all call details in the Call Center tracking tool

Using decision tree logic escalate or transfer calls as needed, reassigning calls to owners and following up to ensure resolution

Making suggestions and providing input to improve the Call Center process and service

Communicating with co-workers or management of any issues they may need to know

Learning and proficiently using Call Center software (SAP based) and recommending future enhancements

 

Qualifications

Must have high school diploma or GED equivalent; higher education strongly preferred

Must have some experience working in a call-center/ customer service type environment

Working knowledge in MS Office software

Must have experience using SAP call tracking software

 

The Bergaila Way:

 

The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry. We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees. Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with. Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice.

 

Client Overview:

 

Our client is one of North America's largest Midstream Oil & gas companies.  A publicly traded company they are a leading provider of midstream energy services to producers and consumers of natural gas, natural gas liquids (NGL's), crude oil, and refined products/petrochemicals.

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