CALL CENTER OPERATOR
Finger Lakes Health
+ POSITION SUMMARY:
+ Under the supervision of the Director of Security, operates a Meridian I Telephone System console, performs duties for a 24-hour answering service, paging system, and emergency response center. Carries out general clerical duties. Provides exceptional customer service in a couteous and professional manner. Greets customers consistent with Healing Environment standards.
+ QUALIFICATIONS:
+ EDUCATION:
+ Minimum:
+ High School Education
+ Preferred:
+ Business or Office assistant degree
+ LICENSE:
+ PROFESSIONAL CERTIFICATIONS:
+ WORK EXPERIENCE:
+ Preferred:
+ Experience as a switchboard operator
+ SKILLS:
+ Minimum:
+ Requires a sensitive and reassuring approach to patients.
+ Demonstrated ability to deal with the public in a professional and courteous manner, handle confidential information with discretion.
+ Ability to perform multiple functions during stressful/busy periods in a calm and professional manner.
+ Demonstrated ability to enhance the spirit of teamwork through effective role modeling.
+ Excellent interpersonal skills
+ Preferred :
+ Experience dealing with patients and/or emergency situations
Salary Range: 17.65-19.50
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