**Description** **We are looking for someone that can:** + Provide professional verbal and written communications, including speaking clearly and distinctly over the telephone. + Listen intently with the practice to hear people out, and accurately restate the needs of the customer, and document the customer interaction proficiently. + Effectively utilize multiple computer systems for essential job functions, including proficiency in Microsoft Office, and becoming familiar with Company processing systems as assigned. + Multi-task, develop good organizational skills as well as prioritize work when performing the various tasks for the department and the job. **Requirements for Success:** + Continually participate in training programs for current and new products and services, customer concern and telephone skills training, and other training, as required, to provide an excellent customer service experience. + Ability to be a positive influence in establishing, developing, and maintaining professional working relationships with internal and external customers to ensure the prompt, efficient, and positive customer experience. + High School diploma or GED equivalent. Prior customer service or call center representative experience is preferred. + Maintaining a high level of confidentiality. **We can offer you:** + An organization that values work/life balance. + Training and development opportunities to grow personally and professionally. + Industry-leading benefits plan including health, vision, dental, 401K, company-wide incentive plan, and an Employee Community Volunteer Program. + A collegial team-focused environment. + Education reimbursement plan after one year of employment. **Qualifications** **Education** **Required** + High School or better Job Category: Life Job Type: Full-Time 225 S East St Indianapolis, IN, USA, 46202 ReqID: CALLC004977