Summary\:

The Call Center Representative position is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient’s on-site appointment.

Essential Functions\:

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Welcomes all patients and visitors by greeting patients and visitors in person or on the telephoneHandles all incoming telephone calls from patients, makes appointments in Athena, and answers general questions and inquiriesUses Athena computer system to refer to existing patient information or set up new patients in Athena. Provides the patient with available timeslots to ensure full use of the physician timeslotsMaintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Athena’s scheduling and EMR systems Communicates all add-ons, delays, cancellations, and “no-shows” to clinic staff and makes note in the patient’s chart the date, time, and reason for any appointment cancellations/changesInteracts with patients by answering questions, providing information, and keeping the Reception/Call Center area in order Responsible for inputting very detailed information on the patient using a variety of computer screens

Summary\:

The Call Center Representative position is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient’s on-site appointment.

Essential Functions\:

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Welcomes all patients and visitors by greeting patients and visitors in person or on the telephoneHandles all incoming telephone calls from patients, makes appointments in Athena, and answers general questions and inquiriesUses Athena computer system to refer to existing patient information or set up new patients in Athena. Provides the patient with available timeslots to ensure full use of the physician timeslotsMaintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Athena’s scheduling and EMR systems Communicates all add-ons, delays, cancellations, and “no-shows” to clinic staff and makes note in the patient’s chart the date, time, and reason for any appointment cancellations/changesInteracts with patients by answering questions, providing information, and keeping the Reception/Call Center area in order Responsible for inputting very detailed information on the patient using a variety of computer screens

Qualifications\:

High School Diploma or Equivalent, required. Associate Degree preferred

Experience\:

1-3 years’ experience in physician practice office preferred

Qualifications\:

High School Diploma or Equivalent, required. Associate Degree preferred

Experience\:

1-3 years’ experience in physician practice office preferred