As a Call Center Representative, you will be the first point of contact for customers seeking assistance over the phone. Your primary responsibility will be to provide exceptional customer service and resolve inquiries in a timely and professional manner.
- Answer incoming calls from customers and assist with their inquiries
- Make outbound calls to schedule appointments
- Perform data entry to update customer information accurately
- Analyze customer needs to provide appropriate solutions
- Assist with scheduling appointments or directing calls to the appropriate department
- Utilize computerized systems to access and input customer data
- Proficiency in English is required
- Excellent customer service skills
- Clear and pleasant phone etiquette
- Strong communication skills, both verbal and written
- Comfortable working with computerized systems