Client Reference Code: 2025-47410

Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.78/hour or $53,623 annually. Top performers can earn $76,900, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

JOB SUMMARY
This role maximize sales opportunities by effectively answering and handling inbound sales customer contacts (calls, chats, email) in an effort to acquire new customers, and solicit existing customers by selling them additional products and services.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.Respond to inbound sales customer contacts promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through the use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services. Promote and communicate current marketing campaigns and promotions.Work with other departments, as necessary, to resolve customer issues.Perform other duties as required by supervisor

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand EnglishAbility to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goalsDemonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)Ability to use personal computer and appropriate software applications to include billing system and other role-related toolsAbility to prioritize and organize effectively

Required Education
High school diploma or equivalent

PREFERRED QUALIFICATIONS
Preferred Related Work Experience and Number of Years
Call center sales experience preferred - 2

WORKING CONDITIONS
Office environment
Variable hours: may include weekends, holidays, and split days off

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Job Code : SIB126

2025-47410
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13550 Business Unit: Marketing Zip Code: 29170

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