Date Posted: 01/30/2025

Requisition Number: 9283

Location: Commerce Place 

Work Days: 8:00 am - 4:30 pm  

Category: Clerical and Administrative Support  

Department: Specialty Care Call Center  

Job Type: Full time  

Work Shift: Day 

Hours/Week: 40.00 

Union Name: SH Laborers 381

Under the direction of the Supervisor of the Specialties Scheduling Center department, specialties scheduler works in a centralized call center department. Specialties Scheduler will be responsible for various work queues in order to schedule both internal and external specialty appointments. Responsibilities include but are not limited to the scheduling of all specialty appointment referrals. Direct specialty appointments within CHA or CHA’s preferred providers/organizations.

Responsibilities: 

● Verifying insurance details and informing patient of un-covered appointments 

● Outreach to patients and external providers for scheduling purposes 

● Scheduling patients for outpatient referral appointments 

● Manage incoming calls by following department guidelines 

● Resolve scheduling conflicts as they occur 

● Accurately schedule patient appointments 

● Answering phone promptly and courteously 

Qualifications: 

 High School Diploma/GED required 

Knowledge of health insurance requiredEPIC scheduling, work queue, and registration experience strongly preferred 

 Professional telephone etiquette required. 

Experience with high volume calls and outreach strongly preferred. 

Strong administrative experience with superior attention to detail. 

The right candidate will be receptive to changes in processes, takes initiative, is a team player, and embodies a responsible attitude and work ethic.

 
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.