Req ID: 296653
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Call Center Senior Representative to join our team in Quezon City, National Capital Region (PH-00), Philippines (PH).
Position's General Duties and Tasks
In these roles you will be responsible for:
1. Answering members inbound calls regarding verification of health insurance benefits, eligibility and claim status.
2. Supporting less experienced team members and handling escalated issues.
3. Interacting with clients and internal departments to solve issues.
4. Organizing and completing tasks according to assigned priorities.
5. Strong focus on quality including attention to detail, accuracy, and accountability.
6. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
Requirements for this role include:
High school Diploma or equivalent.
Undergraduate degree or some college coursework preferred.
1+ year experience in customer service.
1+ years of experience that required a knowledge of healthcare insurance policy concepts.
1+ year of experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers.
1+ years of experience using a computer with Windows PC applications.
Strong analytical / problem solving skills.
Required schedule availability for this position is Monday-Friday (08:00am to 08:00pm EST) and Saturday (08:00am to 12:00pm EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.