Description We are offering a long term contract employment opportunity in Federal Way, Washington for a Call Center Specialist. The primary role of this job is to provide excellent customer service in a healthcare setting, address patient needs, and contribute to the enhancement of our healthcare delivery system. Responsibilities: • Handle both inbound and outbound calls, addressing various inquiries and concerns related to services or appointments. • Assist customers in filling out forms or applications, and provide reminders for appointments when necessary. • Troubleshoot a variety of issues, including those related to background checks and training. • Guide customers through necessary processes, ensuring adherence to guidelines and escalating problems to the appropriate teams when necessary. • Maintain strict compliance with regulations and policies regarding patient information and data privacy. • Document all call information in the customer relationship management (CRM) system according to standard operating procedures. • Develop a thorough understanding of healthcare programs, practices, and services in order to better assist customers. • Uphold excellent customer service techniques, demonstrating patience and empathy towards a diverse customer population. • Contribute to the improvement of the overall customer experience by providing constructive feedback. • Accept ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. Requirements • Minimum of 1 year experience in a call center or customer service role. • Demonstrated ability to assist customers in a detail oriented and efficient manner. • Experience with answering inquiries promptly and accurately. • Excellent customer communication skills, with the ability to listen, empathize, and resolve issues. • Strong problem-solving abilities and attention to detail. • Ability to work in a fast-paced environment, handling multiple tasks simultaneously. • Proficiency in using computer systems and software relevant to the role. • Willingness to work in shifts, as required by the call center's operating hours. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .