Call Center Support Analyst - Technical Support Charlotte, NC **Hybrid** Contract $25/hr - $28.17/hr Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Call Center Support Analyst in Charlotte, NC (On Site). Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today. Contract Duration: 12 Months **Required Skills & Experience** + Microsoft Office + Proficient PC Skills + Must be flexible, working in a support environment , answering call, emails, etc + Prior experience providing Support with technology within a call center environment. Resources who have worked within a Technical Support role in the past Level 1 or 2 + Ability to provide excellent customer service via the phone and have excellent written and verbal skills to support customer base. + Should have general technology exposure and experience providing support across multiple platforms and environments will be helpful. **Desired Skills & Experience** + Prefer call center experience. + Understanding of the call center environment has it has a very strict schedule to manage maximum coverage of the phones. + Customer Service orientated. **What You Will Be Doing** + Participate in or provide support for low complexity initiatives within Business Execution. + Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Business Execution. + Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements. + Provide information to client personnel in Business Execution. + Call volume will not be measured as much as providing resolution to the issue when brought forward. + Broad Technical Exposure + Strong Communication Skills - Phone and Written Communication skills + Phone Support background **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Chris Clark **Specialization:** Business Analyst