The Call Center Trainer is required to design, develop, facilitate and deliver course instruction to call center employees in a professional and effective manner. Proper execution of these responsibilities will improve both individual and organizational performance while building on company goals and expectations.

Essential Job Functions:

Conduct needs assessment to identify training needs for new hires and existing employees through open communication with all levels and departments of the organizationPartner with management team to keep appropriate personnel appraised on ever changing policies and procedures to ensure a consistent customer experienceProduce, modify, & present training materials pertaining to all operations of Good Sam Enterprises according to business needsConduct new hire classes on a regular basis, including the preparation of all training materials and facilities associated with each classConduct recurrent training classes, meetings, and seminars during times of policy, procedure, and/or protocol updatesOversee new hires in nesting area following the completion of new hire training classes by answering questions and correcting inadequacies before they become habitsMonitor, evaluate, and/or record training activities in order to assess program effectiveness. Return feedback to training Manager so adjustments can be made in a timely manner, as neededModify teaching style to accommodate the many different learning techniques that may present in new hires and current employees. (i.e. Role Playing exercises, Simulations, Team Exercises, Group Discussion, Videos, and/or Lectures)Effectively recognize potential growth opportunities in any and all individuals being trained so that the organization may benefit at all times from the best and the brightest within its ranks, making recommendations for additional training or promotions for such individuals as appropriateParticipate in screening prospective applicants, hire and assign positions based on qualifications and meritLead by setting a strong example in action, integrity, and professionalismAssess strengths and weaknesses of individuals and nurture both to create well rounded employeesParticipate in call center operations by taking phone calls or answering e-mails as volume and needs dictateUpdate call center Knowledge Base with new or updated information on an ongoing basisAssist in preparing training facilities for upcoming classes, including lifting computer equipment, moving desks, and so forthTravel to other locations as required, for the purpose of training and other business-related activitiesOther duties as required

Essential Job Skills:

Pleasant, dynamic personality with a positive attitudeAt least 2 years of higher education completed, including college, certifications, or other professional accredited trainingAt least three years of prior training or teaching experience, preferably as a call center trainer or corporate trainerExtra consideration given to prior Sales TrainersProven written and verbal communication skillsAbility to perform within a flexible work schedule, ranging from 7:00am - 7:00pmPossess strong interpersonal, public speaking, instructional, and time management skillsComfortable speaking and working with people from all walks of life, education levels, and skill setsAbility to stand on your feet up to 8 hours a day when in training classesAbility to lift up to 30 lbs. and move office equipment around

Pay Range:

$41,420.00-$56,952.50 Annual

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.