Job TitleCall Centre Consultant

Job Description

At Rabobank, we’re proud to be the world’s leading specialist in food and agribusiness banking. Our success lies in our people, who are committed to adding long-term value for clients. We’re growing a better New Zealand, together. Want to join us?

About the role 

As a Call Centre Consultant at Rabobank, you’ll provide exceptional support to our clients – both our Online Savings customers and our Agribusiness clients across Australia and New Zealand. We have multiple roles available, based in Hamilton and Wellington, and welcome applicants wishing to work full-time and part-time.

We keep our customers at the heart of everything we do, and we’re looking for people who share this passion for great customer experiences.

About you

If you’re currently working in a call centre environment, you’ll love our shift rotation pattern (no weekends!), our manageable call volumes and our collaborative and friendly culture.

It’s not essential to have worked in a call centre before however, or to have banking / finance experience – we have excellent training which can support you with that. What we are looking for is an exceptional customer focus, passion and a great attitude.

In addition to taking calls, part of the role will also involve responding to emails and other communications.

To thrive in this role, you’ll demonstrate:

Excellent communication skills, both verbally and in writing.A professional, positive attitude and a strong customer focus.Ability to take ownership of customer requests and achieve first call resolution.Be solutions focussed and have excellent problem-solving skills.Have high attention to detail and work with accuracy.Be a team player who works well as part of a great team.

The role operates on a rotating roster between the hours of 8am and 8pm Monday to Friday, on a 37.5-hour regular week, so thankfully no weekend or graveyard/midnight shifts required.

What can we offer you?

Flexible leave benefits with one bonus week per yearSubsidised health insuranceContribution to a corporate wardrobeGreat career developmentExcellent office environment and team events!Ability to work from home after demonstrating key success metrics

This role will close Monday 10 February 2025, but we will be reviewing and interviewing candidates ASAP so apply today! Please state in your cover letter your preferred hours, full-time or part-time.

Rabobank New Zealand fully embraces inclusion equity and belonging and delivers positive experiences for our people and clients.  Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here.

We are committed to our values; we are client focussed, action oriented, purposeful, and courageous in our work.  We are professional and considerate and bring out the best in each other and are committed to keep learning.   We have an open culture, where you can be yourself and valued for who you are. 

All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned.  We are proud to be an equal opportunity employer.