PRIMARY DUTIES

Provide excellent customer service to internal and external customers regarding policy, billing, claims, payment and collection inquiries (phone, email, etc.)  Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference Maintains confidentiality of client account information and other confidential information Conduct work in a professional manner  Meets or exceeds productivity and quality objectives established by the department as well as Customer experience call audits  Use problem solving capabilities to effectively resolve any conflicts with clients, agents and/or brokers  Take and support phone enrolments, bank changes , payments and Self Service support Ensures timely and accurate assignment of cases for resolution to the appropriate departments.  Produce literature fulfilment and notes to the claim adjustors Continue training/developing with all aspects of the job, product as well as procedures.

QUALIFICATIONS REQUIRED

• 2 years of relevant work experience preferred
• Ability to multi-task, talking with customers while completing paperwork and system changes
• Excellent communication and Interpersonal skills
• Outgoing and engaging conversation skills
• Sales acumen a plus
• Effective listening and problem solving skills
• Professional demeanor
• Efficient in Microsoft Office
• Bilingual, English and French
• Excellent verbal communication skills (in both French and English) are necessary.
• Must be detail oriented, analytical and possess excellent Customer Relations skills.
• Must be licensed in Accident & Sickness, and Life or be willing to successfully obtain your Insurance licenses within the first year with Combined Insurance

This position will require successful candidates to work 8 hour shifts between 8:00am to 7:00pm Monday to Friday. The starting hours for this position will be 10:30 AM-7:00 PM shift