PRIMARY DUTIES • Provide excellent customer service to internal and external customers regarding policy, billing, claims, payment and collection inquiries by phone (phone, email, etc.) • Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference • Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner • Meets or exceeds productivity and quality objectives established by the department as well as Customer experience call audits • Use problem solving capabilities to effectively resolve any conflicts with clients, agents and/or brokers • Take and support phone enrolments • Ensures timely and accurate assignment of cases for resolution to the appropriate departments. • Produce literature fulfilment and notes to the adjustors. • To continue training/developing with all aspects of the job, product as well as procedures.

QUALIFICATIONS REQUIRED
• 2 years of relevant work experience preferred in call center environment
• Ability to multi-task, talking with customers while completing paperwork and system changes
• Excellent communication and Interpersonal skills
• Outgoing and engaging conversation skills
• Effective listening and problem solving skills
• Professional demeanor
• Efficient in Microsoft Office
• Bilingual, English and French
• Excellent verbal communication skills (in both French and English) are necessary.
• Must be detail oriented, analytical and possess excellent Customer Relations skills.
•  This position will require successful candidates to work 8 hour shifts between 8:00am to 7:00pm Monday to Friday. The starting hours for this position will vary.