The Escalation Call Specialist will be responsible for servicing clients with past due account status issues.

In the Role

Taking inbound calls from customers and authorized third parties regarding the status of an active or inactive account.Responding to inbound caller inquiries around debt settlement options and status requests, with focus on quality and first call solution.Providing an explanation of programs and benefits available to customers.Negotiate with authorized customers via telephone regarding past due accountsInvestigating, researching & tracking consumer informationNegotiate payments & settlements on customer accountsQualifying consumers for payment plans by gathering full and complete informationAbility to quickly determine customer needs, and overcome objections.  Educate customers on what impacts working with a DSA can have on their credit and overall expense.Educate customers on difference between DSA and Consolidation loans.Provide customers with necessary information to educate customer on NFCC relationshipMaintaining compliance with FDCPA and state regulationsImplement key strategies to negate losses as well as demonstrating exemplary customer service standards.Monitor delinquent accounts for status updates and follow up with consumers and authorized third parties if needed.Using online tools to research information on accountsMaintaining account documentation and follow up as necessaryProvide outstanding customer service to customers, 3rd parties, and OneMain employeesPrioritizing assigned work to align with business and company needs

Requirements

High School Diploma or GEDStrong phone, communication and negotiation skillsAbility to work well under pressure and meet goals in a fast-paced environmentQuick thinker with creative research skillsProficiency with Internet and basic MS Office applicationsAbility to maintain confidentiality with sensitive information

Preferred

Collection experience preferred but will train highly motivated individual with sales experience

Location: Evansville, IN

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

Health and wellbeing options for team members and their dependentsUp to 4% matching 401(k)Employee Stock Purchase Plan (10% share discount)Tuition reimbursementContinuing educationBonus eligiblePaid time offPaid volunteer time And more