Call Quality Analyst - Client: Digital Marketing Agency
Magic One
Call Quality Analyst - Client: Digital Marketing Agency
DescriptionAbout the RoleOur client is a well-established digital marketing agency with a nationwide reach, specializing in helping service-based trade businesses grow their digital presence and customer base. Their commitment to transparency and results-driven marketing has earned them prestigious partnerships with major technology platforms and industry tools. They pride themselves on providing measurable results and clear accountability to hundreds of clients across the country.\n
Why does this role exist?\nThe client is seeking a dedicated Call Quality Analyst to ensure the quality and effectiveness of their marketing campaigns by analyzing customer call data, which is a crucial metric for service-based businesses. By thoroughly analyzing and categorizing incoming calls, you will provide our client with actionable insights about their customer interactions, helping them optimize their marketing strategies and improve their conversion rates.
The Impact you'll makeCall Analysis & Quality Assessment\nListen to and analyze our client's calls with precision and attention to detail\nCategorize calls based on outcome (bookings, missed opportunities, service inquiries)\nIdentify patterns in customer interactions and service requests\nData Classification & Reporting\nDocument call outcomes in appropriate tracking systems\nFlag calls that require immediate attention or follow-up\nMaintain detailed records for our client's reporting purposes\nPerformance Monitoring\nTrack conversion rates from marketing campaigns\nIdentify areas for improvement in customer service\nMonitor and report on call handling effectiveness\nQuality Control\nEnsure compliance with call analysis standards\nMaintain confidentiality of sensitive client information\nProvide accurate and timely data for client reporting\n
Skills, Knowledge and ExpertiseRequired Qualifications:\nMinimum of 2 years experience in call center quality assurance, data analysis, or related field\nAt least 1 year of experience in a remote work environment\nProven track record of following instructions precisely and meeting deadlines\nDemonstrated ability to handle sensitive and confidential information\nStrong attention to detail and accuracy in data entry\nExperience with standard business software (GSuite, CRM systems)\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\n
Your superpowers are...\nExceptional listening skills with stamina for daily call analysis\nStrong analytical thinking and pattern recognition\nMeticulous attention to detail and process adherence\nOutstanding written and verbal communication skills\nExcellent time management and organization\nUnwavering commitment to confidentiality\nAbility to follow precise instructions\nProfessional and trustworthy demeanor\n
You should apply if...\nYou thrive in roles requiring consistent attention to detail\nYou have experience in call QA or are passionate about quality assessment\nYou excel at following detailed processes and instructions\nYou take pride in clear, professional communication\nYou're trustworthy and discreet with confidential information\nYou're comfortable with daily call listening and analysis\nYou're reliable and consistently meet deadlines\nYou have proven success in remote work environments\nWhat to expect...\nWorking hours: US Business Hours, 40 hours a week / 8 hours per day, Monday to Friday, 9:00 AM - 6:00 PM EST\nSalary range: $5 per hour\nTools: Project Management Tracking tools, Slack, GSuite, and CRMs\n
Benefits
Department: Boutique Client
Employment Type: Freelance
Location: Philippines
Reporting To: Client via Magic
Compensation: $5.00 / hour
DescriptionAbout the RoleOur client is a well-established digital marketing agency with a nationwide reach, specializing in helping service-based trade businesses grow their digital presence and customer base. Their commitment to transparency and results-driven marketing has earned them prestigious partnerships with major technology platforms and industry tools. They pride themselves on providing measurable results and clear accountability to hundreds of clients across the country.\n
Why does this role exist?\nThe client is seeking a dedicated Call Quality Analyst to ensure the quality and effectiveness of their marketing campaigns by analyzing customer call data, which is a crucial metric for service-based businesses. By thoroughly analyzing and categorizing incoming calls, you will provide our client with actionable insights about their customer interactions, helping them optimize their marketing strategies and improve their conversion rates.
The Impact you'll makeCall Analysis & Quality Assessment\nListen to and analyze our client's calls with precision and attention to detail\nCategorize calls based on outcome (bookings, missed opportunities, service inquiries)\nIdentify patterns in customer interactions and service requests\nData Classification & Reporting\nDocument call outcomes in appropriate tracking systems\nFlag calls that require immediate attention or follow-up\nMaintain detailed records for our client's reporting purposes\nPerformance Monitoring\nTrack conversion rates from marketing campaigns\nIdentify areas for improvement in customer service\nMonitor and report on call handling effectiveness\nQuality Control\nEnsure compliance with call analysis standards\nMaintain confidentiality of sensitive client information\nProvide accurate and timely data for client reporting\n
Skills, Knowledge and ExpertiseRequired Qualifications:\nMinimum of 2 years experience in call center quality assurance, data analysis, or related field\nAt least 1 year of experience in a remote work environment\nProven track record of following instructions precisely and meeting deadlines\nDemonstrated ability to handle sensitive and confidential information\nStrong attention to detail and accuracy in data entry\nExperience with standard business software (GSuite, CRM systems)\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\n
Your superpowers are...\nExceptional listening skills with stamina for daily call analysis\nStrong analytical thinking and pattern recognition\nMeticulous attention to detail and process adherence\nOutstanding written and verbal communication skills\nExcellent time management and organization\nUnwavering commitment to confidentiality\nAbility to follow precise instructions\nProfessional and trustworthy demeanor\n
You should apply if...\nYou thrive in roles requiring consistent attention to detail\nYou have experience in call QA or are passionate about quality assessment\nYou excel at following detailed processes and instructions\nYou take pride in clear, professional communication\nYou're trustworthy and discreet with confidential information\nYou're comfortable with daily call listening and analysis\nYou're reliable and consistently meet deadlines\nYou have proven success in remote work environments\nWhat to expect...\nWorking hours: US Business Hours, 40 hours a week / 8 hours per day, Monday to Friday, 9:00 AM - 6:00 PM EST\nSalary range: $5 per hour\nTools: Project Management Tracking tools, Slack, GSuite, and CRMs\n
Benefits
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