Review the quality of inbound and outbound calls and other input ports related to customer interactions.Identify frequent errors and plan to improve quality.Hold training sessions to improve the performance of team experts.Prepare and present call quality reports and analyze them.Identify frequent errors and plan to fix them.Implement a quality assurance program to evaluate the performance of team experts.

Requirements:

Gender preference: Female or Male.Age range: 23 to 35 years old.At least a Bachelor's degree.At least two years of work experience in a related field.An end-of-service card is mandatory for men.Familiarity with cryptocurrency markets.Knowledge of quality control tools and methods.Skills in problem-solving, analysis, and attention to detail.Familiarity with call center performance standards and indicators.High responsibility and commitment.Organization and time management.Flexibility and adaptability to change.