**Overview:** This position is responsible for the preparation and processing of Conventional Claims. **Primary Responsibilities:** + Monitor daily reports outlining workflow and processing needed. + Understand the workflow and upstream processing as well as the difference between the claim types: Short Sales, Foreclosure Claims, Third Party Claims, Charge Off, Security Claims, Loss Mitigation Claims, and Deed in Lieu Claims. + Process/File claims according to investor/insurer/statutory & regulatory guidelines within assigned service level agreements. + Communicate/interact with attorneys, tax collectors, homeowners associations, prior servicers and utility companies regarding coverage periods of disbursements. + Obtain, prepare and approve invoices for claim filing. + Contact outside entities for back up invoices; including but not limited to water/sewer companies, attorney offices, prior servicers. + Assess invoices to minimize losses and financial exposure to the Bank. + Communicate with attorney's regarding bills, HOA fees due, taxes due and items needed to file Conventional claim. + Research loan history for advances and deposits. + Contact various internal departments for clarification on advances. + Review and consult with the Mortgage Insurance department regarding refunds. Review and consult with the Hazard department on the disbursement of hazard insurance proceeds. Determine if refunds are needed. + Respond to attorney loan level requests. + Ensure system is updated accurately before moving the loan to the next phase of the Claim process. + Research/determine curtailments/losses and what department the curtailment/loss should be booked to. + Upload required documentation into investor systems concerning advances or credits to accounts. + Monitor loans for incoming Claim Funds. + Process investor/security claims. + Follow up with Foreclosure, Loss Mitigation, Bankruptcy, Evictions, Property Preservation regarding losses. + Review and process repurchased/redeemed loans. + Review HOA & Utility billings, obtain unpaid bills, pay bills, follow-up for bills due. + Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** This position interacts with internal M&T Bank departments and external third-parties. **Education and Experience Required:** A combined 3 years’ higher education and/or work experience, including a minimum of 1 year relevant work experience. Organized and detail oriented. Strong verbal and written communication skills. Strong customer service skills. Working PC skills including word processing and spreadsheet software. **Education and Experience Preferred:** Knowledge of M&T Bank systems. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Getzville, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.