Responsibilities

Under the supervision of Cancer Services Business Office Manager, employee answers all patient telephone inquiries regarding patient accounts in reference to Cancer center billing, insurance information, collection accounts, and general patient concerns. Works closely with the Admin Supervisor and PAA Representatives to address patient financial concerns and must maintain effective communication with all customers both internal and external. Must have the ability to plan and organize their own work to ensure timely responses, correctly document findings and communication in the patient’s account while meeting department standards for quality and productivity. Will assist with financial assistance application and reimbursement process.

 

Job Title: Cancer Service Customer Service Representative

Location: Remote

Department: Cancer Srvs Adm

Job Type: Full Time 

Salary Range: $41,880 - $51,725 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

 

Qualifications

Education

Required: High School Diploma or GED

Preferred: Associates Degree or Billing and Coding Certificate.

Experience

Required: 3 years’ experience in a health care Call Center or medical insurance environment.

Preferred: Experience with Authorizations and Referrals.

License(s)

Required: N/A

Preferred: N/A

Special Skills

Required: Knowledge of insurance billing and KSC contracted health plans’ rules, regulations, and medical 

 

policies. 

 

Basic knowledge of medical terminology, ICD10 and CPT coding. 

 

Ability to navigate and use a variety of software applications and online resources. 

 

Analytical skills to rapidly evaluate simple patient billing questions and resolve on the first call, or to route 

 

complex problems to the appropriate party for follow-up action and resolution.

 

Ability to work independently and as a part of a team is required

Preferred: Computer skills to include basic MS Word & Excel Epic Resolute.

Other 

Required: Excellent communication and telephone etiquette, problem solving and active listening skills. 

 

Clear and grammatically correct written communications.

Preferred: Spanish Speaker.

 

Working Environment: Office

 

About Us

Start your career journey and become a part of a community of renowned Healthcare professionals.  Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties.  Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner.  Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares. 

 

Why Kelsey-Seybold Clinic?

Medical, Vision, and Dental Tuition Reimbursement Company Matching 401K Employee Reward and Recognition Program Paid time off for vacation, sick, and holidays Employee Assistance Program Continuing Medical Education allowance