Ready to be part of a dynamic and growing company?

ServiceMaster Brands is looking for talented people to join our team! Come join SMB where we promote from within.

Candidate Experience Specialist 

We are currently looking for a Candidate Experience Specialist to work closely with the Talent Acquisition team to provide a reputable high-touch candidate experience. You will be engaged in interview scheduling, offer letters, onboarding tasks, and different activities that drive candidate attraction and engagement, all while focusing on accuracy and efficiency. This is a high-impact, high-potential role with incredible exposure to all team members. 

In this role, you’ll have the opportunity to be an active participant in the recruiting, pre-hire, and onboarding portion of the employee lifecycle. You’ll assist Talent Acquisition and hiring managers with tasks and activities throughout the recruiting process and support the selection efforts as we look for top talent to join our organization.

What you'll do:

Ensure a positive, seamless, end-to-end recruiting process for all internal partners, stakeholders, and candidates.Utilize available technology to manage logistics and scheduling for phone, video, and in-person interviews for all participants.Leverage previous experience with Applicant Tracking Systems (ATS) to support the Talent Acquisition team in the deployment and utilization of tools and resources.Position self as an ATS Super User to gain efficiency and compliance within the system, for the team. Provide appropriate documents and resources for candidates and interview teams to have a consistently positive and structured experience.Track and monitor interview scheduling so all interviews go as planned.For onsite interviews, greet, welcome, and tour candidates, making them feel comfortable and their time valued. Oversee planning and logistics of recruiting events such as interview days and hiring blitzes.Create and send offer letters and confirmation statements to new hires and internal employees.Initiate and monitor pre-hire diligence, including background checks and drug screens.Through our vendor partner, complete Forms I-9 and E-Verify confirmation process, verify I-9 documentation, maintain I-9 files, and ensure verification and renewal of employment eligibility status.Enter new hires into the HRIS systems with accuracy and attention to detail.Manage all logistics for new hires, including back-office notifications, equipment ordering, and communication to both candidates and hiring managers. Ensure all necessary departments are notified and aware of new hires and any internally transferring employees.Update all talent acquisition processes and policy documentation as needed.Field and resolve questions and issues from internal and external parties throughout the recruiting and interview process.Interface comfortably with all levels of the organization and candidates.Once the new hire’s pre-hire steps are complete, seamlessly hand off the new hire to the Onboarding & Employment Branding Specialist so there are no gaps in the process.Share the Office Management responsibilities as needed, which include but are not limited to mail and package collection and distribution, office clean up, and the ordering, organizing, and stocking of breakroom and office supplies. Add new jobs to the HRIS system.Create badges for new employees and guests and maintain the guest badge process. Assist the broader Human Resources team with activities such as team building, holiday events, and charitable activities.

 

 

What you bring:

Ability to effectively interface and use discretion across all levels of the organizationCustomer-first mindsetTeam player who enjoys collaborating and working with others on a high-functioning team, and building cross-functional relationshipsMust be organized and have superior attention to detail and accuracy Outstanding communicator both verbally and written Positive attitude with a dedication to problem-solve and deliverSound judgment to know when to manage through or escalate decisionsA sense of urgency, adaptability, and the ability to prioritizeAptitude to quickly adapt and learn new approachesAbility to handle confidential and sensitive information with tact, diplomacy, and discretionRequires a high school diploma and a minimum of 2 years Talent Acquisition Coordinator/Recruiting Coordinator experience; or any combination of education and experience, which would provide an equivalent background. BA/BS is strongly preferred.Proven success in scheduling interviews, processing new hire forms, creating offer letters, and interacting with candidates during their recruiting, pre-hire, and onboarding processes.Experience using Applicant Tracking Systems, such as Greenhouse, Jobvite, or iCIMS.Computer literate in the Microsoft Office Suite, including strong Microsoft Outlook and Excel experience.

Work Location: 

This is a hybrid based role out of our Atlanta Support Center.

  

About ServiceMaster Brands

ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, Aftermath Services®, Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our mission to Making Everyday Heroes More Heroic™. From our franchisee experience to career development to our community outreach efforts, our values – We Serve, We Care, We Deliver, We Do - guide us.

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.