**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! **Description** The Capability Business Analyst is a part of the Capability team under Digital Marketing which supports and enables our capabilities to achieve objectives of Copeland and subsequent businesses. The BA will be facilitating multiple business areas to elicit business processes and requirements and to identify improvement opportunities with the goal of implementing new functionality or enhancements to existing systems. As a member of the capability team, you will use analytical skills and tools to document and clarify stakeholder requirements for designing and implementing projects and evaluating technologies. Should be a critical thinker and self-starter with excellent written and verbal communication skills. Will serve as liaison between the business and technical teams including any shared services teams, capability team, vendor management team, vendors, development teams, and subject matter experts. This is a business- and technology-facing role, requiring strong problem solving, analytical, and organizational skills **Duties & Responsibilities** + Break down business requirements and technical complexities so that they can be easily understood by developers and business users. + Develop, maintain and execute a change management strategy and plan which includes stakeholder management, communications, training, and monitors overall organizational readiness. + Project initiation, planning, management, assistance in testing, and implementation + Advocate process changes to business stakeholders and technical professionals to support future-state design process improvements, and new products / platforms. + Work with demand lead in evaluation process for new technologies. + Provide leadership for the implementation of process improvement opportunities by identifying potential improvements, mapping out process changes, obtaining buy-in and approval, refining requirements and scope, and proactively communicating project capabilities to business leaders, stakeholders, technical professionals, and users. + Define and track metrics of capabilities/systems to inform KPIs and process change + Share knowledge through formal discussions and/or presentations to large groups. + Vendor and/or 3rd Party coordination and communication related to projects with demand lead. + Partner with demand lead for them to better work with vendor management organization to support requests and onboarding. + Build change management process moving a “from” state to a new “to” state **Other** + Excellent collaboration, communication and presentation skills + Experience working with and gathering requirements from stakeholders. + Excellent listening skills to understand and interpret stakeholder responses. + Strong facilitation skills to lead requirements and user story sessions + Strong interpersonal skills + Analytical skills to understand health of system and adjust system operation practices **Additional Information** + Travel - approximately 1-5% **Requirements** **Basic** + Three to five (3-5) years of BA experience + Strong project management skills. + Skill in analyzing SaaS (Software as a System) platforms + Advanced computer application skills such as MS Office Applications and other Business Systems and tools + Ability to think strategically/critically and problem solve with commitment to achieving goals. + Work mid-shift schedule (3pm-12am) but willing to work on occasional (planned) shifting operations to support the assigned business group. **Our Commitment to Our People** Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.  Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! **Our Commitment to Diversity, Equity & Inclusion** At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.  **Equal Opportunity Employer** Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.