Provides assistance in the design, build, validation, maintenance and support of scheduling templates for all outpatient departments. The role of the scheduling analyst is to recognize and support the templates and fundamentally understand the impact on appointment availability, provider productivity, and clinic workflow. Responsible for responding to ITSM ticket submissions in a timely manner and fully researching the request to ensure that it adheres to capacity management guidelines. Provides oversight of the electronic scheduling system including new system design and maintenance of supporting data and profiles. Provides expert technical support and education to internal and external customers. Collaborates with departmental staff to provide scheduling structure that meets the needs of the client and maximizes productivity. Designs and conducts operational studies, statistical analysis and evaluative techniques leading to improved efficiency and effectiveness of processes and systems. Performs special projects using ad hoc reporting to extract information. Provides feedback to organizational stakeholders on findings and recommends changes to management and departments for continuous improvement initiatives. Serves as a liaison for internal and external customers for product development, evaluates projects and assists in the development process to meet project needs.

Masters advanced template functions and serves as subject matter expert on template buildUnderstands appointment slot designations and visit types to meet business/clinical needsDesigns and conducts operational studies/reports that support assigned areaServes as liaison with internal and external customersPerforms area-specific support activitiesCoordinates schedule/template build with clinic leadershipPerforms in depth analysis of custom reports and makes recommendations to scheduling templates to optimize patient access and increase operational efficiencyInput schedule/template build using the Cadence platformReviews ITSM tickets and prioritizes requests based on urgency, coordinates work assignments with team membersNotifies leadership when requested changes do not follow expected template build guidelinesWork collaboratively with team membersParticipate in meetingsIn addition to the above job responsibilities, other duties may be assigned.Position Compensation Range: $20.28 - $31.43 Hourly

MINIMUM REQUIREMENTS

Education: High school Graduate or Equivalent Required.
Experience: 3 years relevant experience
Licensure: None.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.