Capacity Planning Specialist Job Description: The highly collaborative role is responsible for managing our pipeline routing process - the foundation of our sales process and methodology. Partnering with direct sales, sales development, partner sales and sales operations, you will define needs, and work closely with our internal IT systems to build and manage the Sage Intacct opportunity flow process. In doing so, you will optimize close rates, sales cycles, capacity, productivity, and help sales operations build and define the future strategy of sales technology. *This is a hybrid role: 3 days/week in office* Key Responsibilities: • Define and configure smart and robust routing categories, KPIs, SLAs and measurements of efficiency. • Support day-to-day inquiries from the sales organization, providing prompt and efficient resolution to opportunity routing questions. • Support the development of revenue maximizing operational procedures to manage volume and capacity. • Identify supplemental data through technology to enrich opportunity records. • Manage multiple assignments and requests/processes concurrently, prioritizing accordingly, and deliver timely results. • Manage Sales Programs driving opportunity creation and increased close rates. • Proactively identify commonalities across our business needs, recommend improvements to accelerate and scale, and leverage tools to automate in line with the growth of the business. • Collaborate cross-functionally across the organization to reduce friction, and ensure consistent and integrated policies, processes, and governance. • Develop and maintain standardized operational reports to monitor overall operational effectiveness, data integrity, and gain insights to improve capacity routing performance. Requirements • 2+ years in Sales Development, Sales Operations, Revenue Operations, or Sales Support • SaaS sales skills or experience • Expertise in Eloqua, 6sense, or Salesforce platforms and integrations • Process-savvy with an ability to engage sales team users with skill and confidence to instill trust. • Analytical skills using Microsoft Excel and full Office Suite • Track record in managing impactful projects and programs across teams • Experience in a high-growth business environment Your benefits at Sage: • Comprehensive health, dental, and vision coverage • 401(k) retirement match (100% matching up to 4%) • 21 days paid time off (+1 floating holiday) • 5 days paid yearly to volunteer (through Sage Foundation) • Sage Wellness Rewards Program (flexible ways to use wellness credit and fitness reimbursement) • A library of on-demand career development options and ongoing training offerings Dig deeper about who we are: Who is Sage:https://www.sage.com/en-us/company/about-sage/ Life at Sage:https://www.sage.com/en-us/company/careers/ Our Values & Behaviors:https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be How we make a difference:https://www.sage.com/en-us/company/sage-foundation/ Sage Business Cloud - SaaS for Every Business:https://www.sage.com/en-us/products/ Function: Customer Operations Country: United States Office Location: Lawrenceville Work Place type: Hybrid Advert Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/ Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com. Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.