AAA is looking for an experienced and innovative Manager to help lead our Auto Wash Team in Cincinnati, OH - Central Parkway.

As the Car Wash Manager, this individual will be essential in the day-to-day functions and ensuring the overall success of the facility, all the while, working to maintain AAA’s devotion to providing of great customer service!

This position is located at the AAA Auto Wash - Cincinnati Central Parkway:

3300 Central Parkway, Cincinnati, OH 45225

At AAA, your success is our success. As a Car Wash Manager, we can offer you:

The starting base compensation for this position is $54,200 to $71,793 per year. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

Ability to earn up to over 3 weeks of Paid Time Off (PTO) each year (prorated first year depending on start date).

401K with company match up to 7%

Comprehensive Health Benefits including: Medical, Vision, Dental and Prescription - coverage begins after 30 days of employment!

Free Life Insurance.

Educational Assistance. We encourage you to increase your business capabilities and knowledge through education – whether a single course study or a degree program – receive up to $5,250 per year in tuition reimbursement!

Free AAA Premier Level Membership and Discounts. In addition to a free AAA membership, we offer robust discounts on automotive repair, travel, insurance and merchandise.

As a Car Wash Manager for AAA, you will:

Greet and interact with customers to help ensure a great wash experience.

Maintain quality of the car wash service and maintain a clean, attractive, and safe facility.

Perform daily manager walk-throughs, ensuring all equipment is working properly and addressing and resolving any problems that may arise.

Maintain a level of customer satisfaction and increase customer volume.

Be responsible for the opening and closing of facility.

Recruit, select and train all location personnel. 

Monitor service quality and minimize customer incidents.

Resolve customer service issues and complaints promptly

Order and maintain daily inventory supplies.

Evaluate staff performance and counsel associates, as needed, to ensure the overall quality of staff development/effectiveness and productivity.

Other duties as assigned.

Minimum Qualifications:

Associate degree preferred; equivalent experience considered in lieu of degree.

5+ years’ of business or customer service experience. 3+ years’ of supervisory or leadership experience.

Must possess and maintain a valid driver’s license with an excellent driving record.

Satisfactory pre-employment screening results, including a background check and drug screening.

Working knowledge of Microsoft applications such as Outlook, Word, Excel, etc.

Knowledge of car wash machinery.

Excellent organizational, problem-solving, and communication skills.

Ability to effectively train, retain, and motivate employees.

Ability to promptly and effectively interact and at times de-escalate issues with customers.

Authorized to work in the United States.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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