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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Customer Value Management is vital in maintaining HSBC’s position as a provider of world-class wealth and personal banking solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a superb customer experience.
We are currently seeking a high calibre professional to join our team as aCard Product Manager, Wealth Personal Lending.
Principal Responsibilities
Assist to formulate card product strategy to define distinctive product proposition for target segments to maintain leadership position in the market Work closely with data analytics teams to conduct regular data analysis to keep close monitoring on the product performance to identify potential risks and opportunities for business growth Manage and implement card product feature enhancement from time to time in response to the market landscape change with business case projection to ensure profitable returns on investmentsParticipate in new product development and new initiative projects with end to end exposure from delivery planning, PL forecast, requirement scoping, card scheme negotiation, risk clearance, product commercialization and coordination work with different stakeholders to ensure a smooth project delivery to achieve the business goalsDrive customer journey enhancement and manage service model to ensure providing the best in class services to our customers across channels and customer touchpoints via collaboration with various counterparts and business units Support day-to-day business tasks including but not limited to cost control and monitoring, competitor review and internal compliance and risk stewards clearance when required