Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Maintaining consistent and high-level execution of recurring responsibilities in relation to timely settlement fees to schemes (Visa and Mastercard) to avoid late fines and penalties and invoice processing;

Supporting own team in reaching main performance metrics targets and SLA's set to Operations organisation;

Meeting individual SLA's and KPI's set for the role;

Act as the primary point of contact for resolving any discrepancies or issues related to settlement payments or incorrect fees;

Work closely with Product, Regional Operations, Billing and Finance team to set-up settlement services according to scheme requirements;

Detecting and escalating domain-related problems and complex issues, ensuring timely and relevant communication with stakeholders;

Identify opportunities to streamline the settlement process, improve efficiency, and reduce the risk of errors or delays;

Following operational procedures and keeping track of critical updates.

Qualifications

You’re accurate and pay attention to detail. 

You’re meticulous and accurate in your task execution.

You’re SLA driven and are motivated to hit team and personal metrics.

You place customers first and you make no compromise on this.

You’re a clear and honest communicator and able to articulate potential improvements.

You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued.

You’re proactive and collaborative.

You’re flexible with your work hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.

Bonus: You’ve worked with Visa/MC before or have worked in settlement processing roles.

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.