Job Description:

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Available Shifts:

Monday - Friday, 8:30am - 5pm CT

Monday - Friday, 10:30am - 7pm CT

Job Summary:

CareLinx is looking for a Care Advisor to assist with CareLinx’s Payer Operations line of business. CareLinx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and Care Advisors provide support and guidance to families during the caregiver search, interview, and hire process. Once a caregiver match is made, the Care Advisor will follow closely to ensure satisfaction and assist if the member’s needs change. This support includes searching for viable  caregiver  candidates, setting up interviews, helping with the completion of the hiring process, and caregiver retention. You will be a liaison, maintaining relationships with caregivers and providing ongoing support to ensure that members have an exceptional experience while working with their caregivers.

As a Care Advisor, you are the expert for members and families about all things CareLinx-related. You need to love interacting with people and be committed to providing stellar customer service and empathetic guidance for members during their in-home care journey. You should also be a team player and be willing to learn about CareLinx’s health plan partners. You need to thrive in a fast-paced, technology-forward environment, hold yourself to high professional standards, and be comfortable working from home. If you think there’s alignment with the description above, CareLinx may be the place for you.

Essential Job Functions:

Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication.Work closely with the Enrollment Team to ensure seamless handoffsProvide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfactionDocument accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR systemWork collaboratively and professionally with other team members and teams within CareLinxExhibit excellent verbal and written communication skills via phone, email, and textAssist in inbound call center as needed

Specific Skills/ Attributes:

Effective time management skills and high attention to detailExcellent verbal and written communication skillsSuperior organization and multitasking capabilitiesGoal-driven, problem solverComfortable working in a remote environmentProfessional, confident, outgoing demeanorExperience working with Microsoft Office SuiteAbility to maintain strict confidentiality, and exercise good judgmentCare Advisors are expected to meet performance goals set forth per CareLinx guidelinesAdditional job duties may be assigned on an as-needed basis

Qualifications:

High school diploma or equivalent, requiredSome college-level coursework, preferredSix months experience in a customer service role or a minimum of 1 years experience in a customer service environment, requiredAt least one year of experience in a customer service or call center environment or a minimum of 2 years experience in a customer service environment, preferredPrevious healthcare experience preferredProlonged periods of sitting at a desk and working on a computer.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.