All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Mon-Fri 8am-5pm

Location: AdventHealth Hendersonville 100 Hospital Drive Hendersonville NC 28792

The role you’ll contribute:

Works collaboratively with specific patient populations, promotes the achievement of optimal clinical and resource utilization allocation, coordinates across the health care continuum for all patients within the physician office setting. Is an integral member of the health care team who works to ensure safety, best practice and high quality standards of care are maintained across the continuum. Works to develop organizational approaches to problem solving. Analyzes current systems and variances to identify opportunities for improvement. Works to promote quality of care through collaboration with all service team members, patients and families. Responsible for coordinating a wide range of self-management support and disease registry activities for the office's patient population. Success will be measured by the results of the process and outcome performance measure of the population of patients in the office. Travel between practices and hospital is required.

2/28/22

Qualifications

The value you’ll bring to the team:

· Oversees the management of specific patient populations across the continuum focusing on complex /high risk/ high cost/ and/or multi diagnosis patients. Oversees the disease registry database including: Assuring database is kept up to date; Identifying patients overdue for visits, labs or referrals and arranging for follow-up services as appropriate; Identifying patients not meeting clinical goals, such as blood pressure control or glucose control, and arranging for follow-up services by protocol or as appropriate; Creating patient, physician and office level quality performance reports.

· Conducts and or facilitates pre-visit chart review of patients including: Identification of all needed preventive health maintenance, immunizations and chronic disease interventions; When standing orders allow it the interventions may be ordered or completed before the patient sees the physician; Completes pre-visit forms or initiates office visit forms and communicates the review to the provider.

· Works with patients and families on Self-Management Support including: Setting short and long-term goals for self-management of chronic disease; Addressing medication adherence in patients not meeting outcome goals; Works with patient to create a plan for Health Behavior Change utilizing the 5A's approach (Assess, Advise, Agree, Assist, and Arrange); Assessing and working on the patient's readiness to change, the importance of change and confidence in ability to change; Helping the patient to identify and overcome barriers; Makes a context specific clinically appropriate plan for follow-up between visits; Provides or arranges needed patient education regarding specific health care skills and general disease concepts; Assist with shared medical appointments; Communicating face-to-face in the office setting, or by telephone, or by e-mail; Works independently to assess and evaluate understanding of disease process, treatment plan and / or lifestyle changes.

· Serves as a resource to the entire team for the management of these patients. Coordination of Care across the care continuum including: Assists as liaison with patients and their families to physicians, clinical staff and other departments; Acting as a liaison with hospitalized patients and the clinic; Following up with patients by phone shortly after hospital discharge and at clinically appropriate intervals defined by protocol or physician discretion; Acting as a liaison with specialty providers; Proactively acts as patient advocate, responding to and working to resolve patient concerns; Providing a link to community resources.

· Serve as patient & family advocate to achieve maximum patient satisfaction.

· Facilitates learning experience of healthcare team members by formulating, implementing, and evaluating strategies for specialized staff education.

· Actively participates in clinical performance improvement and quality activities.

· Works with healthcare team to develop measurement and feedback of performance indicators for cost, quality, service, and patient satisfaction.

· Advocates for the patient and family maintaining availability to them as a resource to facilitate communication among providers.

· Analyzes clinical and resource data to identify areas where changes are needed related to clinical, financial, and satisfaction outcomes.

· Collects and analyzes fiscal data, variance data, and outcome data relevant to target groups to promote quality improvement.

· Complies with HIPPA and all privacy, safety, and confidentiality requirements and policies.

· Involvement in Quality Improvement activities: Assesses office needs and then collaborates with Clinic Manager on strategies to achieve individual office level goals for quality, safety, efficiency and milestones; Actively participates/coordinates committees as needed/requested Communicates and coordinates with the healthcare team in the development of tools for optimal patient outcomes and report findings. Prepares data and electronic correspondence. Maintains patient health records while keeping complete patient confidentiality.

· Facilitates open communication.

· Promotes team approach to working environment.

Knowledge and Skills Required:

Minimum of 3 years related experience with an understanding of systems and processes in outpatient medical group practices required.

Effectively communication with physicians, other health care professionals, patients and/or care givers required

Current North Carolina licensure as a Registered Nurse required

Current valid North Carolina Driver’s License required

Bachelors’ of Science Degree in Nursing preferred

2/28/22

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Managed Care

Organization: AdventHealth Hendersonville

Schedule: Full-time

Shift: 1 - Day

Req ID: 24032801

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.