Work Shift:

Day (United States of America)

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Position Overview:

Performs a wide range of clerical duties and a variety of office functions in support of coordination of communication among members of the Interdisciplinary Team (IDT), participants, and outside providers. Serves as primary point of contact between participants, caregivers, and care team. Schedules inside and outside doctors' appointments.Assures inter and intra departmental communications to coordinate participant care via verbal, written, and email communications.Reviews physician’s orders to assure timely and accurate scheduling of testing and procedures. Maintains complete and accurate participant schedules, including the amount, frequency, and duration of service that has been identified in the plan of care.Notifies appropriate manager when requests for scheduling changes are received that require a physician's order. Records all scheduling changes, updates, and deletions on the schedule daily. Responds promptly to participant referrals, oversee service delivery, and monitor participant satisfaction.Effectively and accurately coordinates and communicates with all departments within Capital Health PACE that are involved with the participant appointments.Works closely with clinical leaders to ensure accuracy of all information and to ensure accuracy of all information and to ensure that participant education has been completed by nursing prior to appointments.Coordinates home health aide services for appointments as determined by participant care plan. Creates EMR authorization, transportation appointment, and escort appointment. Calls participants and caregivers and reminds them of the next day appointment(s). Schedules appointments for consulting physicians.Performs accurate and timely scanning of medical record documents. Gathers medical records information needed for physician office visits and uploads provider information returned post appointment into electronic medical record. Obtains and inputs authorizations for services into the electronic medical record in a timely manner.Utilizes excellent telephone etiquette to provide follow-up phone calls to participants regarding appointment scheduling time and revisions. Organizes appointment schedules with transportation department and notifies participants of transportation times.Attends IDT meeting daily and huddles as scheduled to remain current on participant care and appointment needs.Performs other duties as assigned.MINIMUM REQUIREMENTSEducation: High school diploma or GED. One year of college or technical school preferred.Experience: One year of related healthcare experience.Other Credentials:Knowledge and Skills: Ability to communicate clearly, both orally and in writing. Ability to carry out both oral and written instructions. Knowledge and usage of correct grammar, spelling, and punctuation. Competence in basic office practices and procedures such a s filing, document preparation. Excellent organizational and time management skills.Special Training: Expertise with Microsoft Office. Ability to type 60 words per minute. Ability to accurately and efficiently create reports and graphics using Microsoft Excel or other computer applications. Working knowledge of medical terminology.Mental, Behavioral and Emotional Abilities: Ability to calmly and efficiently manage multiple tasks and competing priorities.PHYSICAL DEMANDS AND WORK ENVIRONMENTFrequent physical demands include: Sitting , Squat/kneel/crawl , Wrist position deviation , Keyboard use/repetitive motionOccasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Pinching/fine motor activities , Taste or Smell , Talk or HearContinuous physical demands include:Lifting Floor to Waist 10 lbs. Lifting Waist Level and Above 10 lbs.Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Color Discrimination, Accurate Depth Perception, Accurate HearingAnticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Chemical , Airborne Communicable Disease , Extreme Temperatures , Radiation , Uneven Surfaces or Elevations , Extreme Noise Levels , Dust/Particulate Matter

Offers are contingent upon successful completion of our onboarding process and pre-employment physical.  Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.

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