“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

 

Job Summary

Act as a Care Concierge Lead for all patient needs and be the liaison between the patient and providers/staff. Oversee the patient workflow and ensure that all patient needs are met with the highest level of customer service. This position collaborates with a multi-disciplinary team to assure the highest quality care while focused on the physiological, psychosocial and safety needs of each patient and their families. This is a high touch position that requires providers to be engaged with the patient population on a constant basis.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Communicate effectively with employer group representatives to provide health center information. Work in conjunction with the Care Coordinator to ensure efficient enrollment in employer group benefits and programs. Assist patients with all needs while they are in the health center. Address Scheduling conflicts, appointments made outside of the health center, transportation needs and operational questions and concerns. Continual monitoring of appointment scheduling and changing appointments, when necessary, by the patient or staff while adhering to contracted employer group policies and procedures. Coordinate with providers and staff to maintain day-to-day operations and health center flow. Act as a resource for continual development and monitoring of health center activities that improve patient flow, outcomes, increase utilization, and enhance clinical efficacy. Work collaboratively with the team assigned to the employer group. Deliver optimum care and coverage for contracted services. Take appropriate action to maintain a safe and aesthetic environment. Oversee general workflow in the health center by alerting and supporting all staff and ensuring efficient workflow. Ensure that all patients can access and complete the survey at the end of each visit. Supply each patient with any follow-up information they may require and ensure that follow-up appointments are created for the health center and community providers. Act as lead for Medical Assistant Staff. Back up for the health center greeter when patient overflow is experienced or absence. Adheres to all policies and procedures.