Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY
Support brokers coordinate the day-to-day implementation to fulfill identified long-term care needs and outcomes by providing the participant with flexible and individualized support that meets contractual requirements within the state’s Medicaid guidelines. Duties include training, enrolling, reporting, auditing, and complying with contract deliverables as well as ensuring company best practices are followed and upheld. The Support Broker/Consultant works with members on plan/budget development, submission, and revision.

JOB DUTIESAssists members in planning, securing and directing self-directed supports.Conflict resolution, interpersonal skills, respecting member direction, and cultural differencesRecruiting, screening and/or interviewing potential SDS employees or providersRecognizing abuse and neglect and reporting requirementsIdentify the strengths, capacities, preferences, needs, and desired measurable outcomes of the memberAssist clients in finding and connecting with community resources.Assistance in planning or coordinating services for life transitions, employment opportunities, and other areas of need.Assistance in connecting to resources to find accessible, affordable housingAssisting adults and children with disabilities, chronic health conditions, and elderly to regain independence and skills to maintain a suitable quality of life.Comply with all home safety requirementsApply a person-centered approach to keep the client at the center of all program functionsCoordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelinesCreate care plans based on the clients’ needs, train clients on services provided, audit services, and report findings to the contracted entityAssist clients with plan/budget development, submissions, and revisionsReviewing/verifying time sheets prior to submission to the fiscal management agency.Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOsProvide services in a manner which honors member’s rights such as consideration for member preferencesPromote cohesiveness in the office environmentSupport day-to-day operations and client advocacyCollaborate with stakeholders regarding the delivery of servicesComfortable with public speakingCommunicate effectivelyComply with applicable legal requirements, standards, policies, and proceduresConduct advanced reporting and oversight activitiesDemonstrate dependabilityDemonstrate effective problem-solving and decision-making skillsExhibit computer efficiencyHandle complex service programs and special projectsLead, supervise, and complete special projects including, but not limited to developing and implementing care plansMaintain necessary skills and knowledge to coordinate workflowMarket services to referral sourcesParticipate in professional development and training activitiesPrioritize and multitask effectivelyProvide excellent customer service to internal and external clientsRepresent the company at stakeholder meetings, health fairs, and provider fairsSupervise deliverables and ensure timely completion of projectsEnroll clients and employees in services, including the development of the service/support plan and budgetOrient and educate clients on current program roles and responsibilitiesTrain and assist clients in timecard submissionAssist clients with eligibility requirements, as required by the program rulesTravel to and from Client homes or other destinations to meet with ClientsConduct necessary client assessments and contactsMaintain timely and proper documentation in Customer Relationship Management (CRM) databaseCompile information for internal or external auditorsBilingual preferred in various locationsOther duties as assigned
QUALIFICATIONSBachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred6 years’ experience serving individuals with disabilities preferredCombination of education and experienceMust have reliable transportation. If the employee will be driving, a valid driver's license and auto insurance is required.Ability to work flexible and/or extended hours, if needed, to meet the job requirements.Must be comfortable working with members with behaviorsManaging verbally or physically aggressive situations without injury to clients and staff, using verbal intervention/de-escalation skills, remaining calm, exercising judgment, and avoiding unnecessary physical force and abusive languageHave an empathy-led mindsetHave a working knowledge of computersEmployees must provide their own reliable internet if working a remote/hybrid position
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.