Aligned Modern Health is changing the face of healthcare and building the leading national brand in natural medicine. We are the largest and highest rated integrative medicine group in the Midwest and are driving positive change in healthcare by introducing our services to new patients every day. Our unique, multi-disciplinary model offers patients evidence-based solutions to a host of health challenges including musculoskeletal pain, stress and anxiety, GI distress, metabolic disorders, infertility and more. We pride ourselves on outstanding clinical outcomes and a five-star patient experience. We have 18 clinics across the city of Chicago and surrounding suburbs, and we are growing quickly in Illinois and beyond! To learn more about us, please visit our website at www.alignedmodernhealth.com.

Are you a college graduate looking for an entry level career at a growing company? Our corporate office in downtown Chicago (currently temporarily remote) is looking to hire highly motivated, self-driven, personable, and team-oriented Care Coordinators. Our ideal candidates are outgoing, professional, have great organizational and administrative skills, and excel when multi-tasking. Though all candidates will be considered, we are particularly interested in hiring for evening and weekend shifts.

The Care Coordinator's primary responsibility is to interface with patients on the phone, email, and live chat to get them scheduled at one of our 18 Chicagoland clinics. This role will also work internally with clinic teams and providers to ensure they have all the relevant information and guidance they need to provide a 5-star patient experience.

If you have experience or interest in any of the following roles, we encourage you to apply - Customer Experience Coordinator, Patient Experience Coordinator, or Scheduling Specialist.

Job Responsibilities:

Provide exceptional customer service and build rapport with patientsServe as our new patient scheduling liaison for 18 clinics across the Chicagoland areaManage and schedule new patient appointments and promptly respond to new patient inquiriesProvide support to clinics for scheduling, insurance collection, and billing related questions

Requirements:

Bachelors degree from a 4-year accredited school1+ years of experience in retail, sales, hospitality, or customer relationsExcellent listening and communication skillsGreat team player able to adapt in a fast-paced work environmentCustomer-first, outgoing attitude and exceptional customer service skillsProfessional and courteous demeanor in all forms of communicationSuperior written and verbal communication skills; top-notch tact in handling confidential and sensitive informationDemonstrated ability to work well in a fast-paced, team environmentTakes ownership and applies rigor to all tasks assigned – understands the direct impact this role has on business operationsStrong organizational and attention to detail skillsComfort conducting daily tasks on the phone or computerEase and savviness utilizing Microsoft office products and various softwareAvailability to work nights and Saturdays or SundaysMust provide high speed internet connectionMust have a quiet work environment to take and make phone calls

The ideal candidate will also have the following:

Interest in healthcareExcellent ability to manage multiple responsibilitiesEnergetic and outgoing personality with a desire to help peoplePassion about health and wellness

We offer competitive compensation, benefits, and unlimited opportunity with one of Chicago’s most exciting and fastest growing health and wellness companies. The following are benefits for full-time employees:

Blue Cross Blue Shield medical plans, as well as dental and vision insurance Guaranteed paid time off Eligibility for short-term disability insurance and 401(k)

Aligned Modern Health is an Equal Opportunity employer.