Position Summary:
The Case Assistant provides operational assistance to the Carle Care Coordination department and works closely with the Social Worker and RN Case Manager. Responsibilities include: faxing, copying, sending referrals for the RN Case manager, Medicare Letter delivery, delivery of Federal(MOON) and State Observation letters. Responsible for screening, scheduling and directing patients to appropriate providers and services. Conveys a positive image of Carle and providers information to patients to fully utilize and benefit from Carle services both on the telephone and face-to-face and to ensure that needs of patients are met.