Overview Care Coordinator / Case Manager, Older Adult Care, Mercyhealth at Home - 80 hours / 2 weeks - Monday to Friday Day Shift Hours Works under the program rules and guidelines of the Illinois Department on Aging (IDOA) Community Care Program (CCP) as the Care Coordination Unit (CCU) for Boone & Winnebago Counties. Conducts comprehensive needs assessments in the participant’s home or health care facility. Determines eligibility for CCP. Develops a care plan to meet the participants’ and caregivers’ needs and assists in gaining access to and receiving needed services. Must be able to work and communicate effectively with participants who have cognitive and/or physical impairments as well as people from a variety of social, economic and cultural backgrounds. Must be able to travel to/from the office and participant homes/facilities. Ability to work with a wide variety of agencies within the community to meet needs. Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon: Employee engagement, empowerment and growth Teamwork toward our common goal – providing exceptional health care services with a passion for making lives better An atmosphere of caring and quality that cascades throughout the organization Responsibilities Performs comprehensive assessments in the participant’s home or health care facility to assess need for community services. Determines eligibility for CCP, accurately administers and scores Mini Mental Status Exam (MMSE) and Determination of Need (DON) and collects needed financial information. Creates a care plan to meet the needs of the participant and caregiver. Demonstrates ability to authorize CCP services and coordinate referrals to other benefits/services available to the participant. Completes Choices for Care assessments for Nursing Home or Supportive Living Facility placement Demonstrates knowledge of the various types of assessments, billing codes and documentation required. Accurately completes Medicaid applications when indicated. Advocates, intervenes and follows-up in a timely manner to ensure services remain in place and are appropriate to the changing needs of the participant. Documents and completes follow-up on critical events. Updates care plan and completes redeterminations as needed. Meets established timelines for assessments and critical event follow-up. Completes paperwork timely and accurately. Responds to participant/family inquires and phone calls in a timely manner. Participates in departmental and all-agency staff meetings; offers constructive input to the group. Completes annual educational requirements for IDOA and Mercyhealth. OTHER SKILLS AND ABILITIES Basic PC/Laptop skills Knowledge of Microsoft Office, Internet Explorer, Google Chrome Excellent customer service skills Effective verbal & written communication Organized, able to multi-task in a fast-paced environment Able to sit, stand and walk intermittently Ability to lift/carry laptop and paperwork to/from office and homes/facilities Must be able to navigate various entrances to homes/apartments/facilities Education and Experience Case Manager minimum qualifications shall be a minimum of 1 year experience in needs assessment and care planning, and: RN or a BSN, or have a BA/BS degree in social science, social work or related field One year of program experience (defined as assessment, provision, and/or authorization of formal services), may replace one year of college education up to and including four years of experience replacing a baccalaureate degree; or LPN with one year of program experience which is defined as assessment of and provision of formal services and/or authorizing service provision. Certification/Licensure Approved CPR or BLS certification required within 90 days. Successfully complete IL Department on Aging Care Coordinator Certification. Maintain a valid driver’s license and reliable transportation with proof of vehicle insurance when requested. Have and maintain an acceptable driving record per Mercy’s HR-01 Fleet Safety policy. Special Physical Demands SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is frequently required to talk, hear or sit; use hands to finger, handle, or feel; reach with hands and arms. The employee is occasionally required to stand, walk, climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Culture of Excellence Behavior Expectations CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Benefits Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to: · Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options. · Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs. · Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance. · Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth. · Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey. · Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.