Family Description

Applied R&D (AR) consists of target-oriented research either with the goal of solving a particular problem / answering a specific question or for multi-discipline design, development, and implementation of hardware, software, and systems including maintenance support. Supplies techno-economic consulting to clients. AR work is characterised by its detailed and complex nature in order to systematically combine existing knowledge and practices to further developing and incrementally improving products, operational processes, and customer-specific feature development.

Subfamily Description

Software (SWA) comprises the definition, specification, and allocation of requirements from different sources utilising knowledge of systems engineering processes (specification & architecture). Contains processing of use case and feature requirements into conceptual models, operational scenarios, technical requirements, and functional description. Covers specification, design, implementation, and unit testing of Software (e.g. device drivers, microcode, hardware-related software & firmware) according to the requirements and architecture defined in the systems engineering process. Covers establishment and maintenance of Software Configuration Management (SCM) practices into software development projects, continuously building and integrating infrastructure tools and systems.

 

REQUIRED SKILLs:

Administration/Installation/Upgrade/Troubleshooting experience in any of the products like Nokia Assurance Center, NetAct, UiV, FlowOne, Nokia Orchestration Center, Nokia Performance Manager, SQM and Sure. Handon experience on Kubernetes, Redhat OCP, VMware, AWS and EKS. Troubleshoot system management, fault management, configuration management and performance management issues. Troubleshooting integration problems of Network elements in 2G, 3G, 4G, 5G technologies.  Remote case handling and software change management for the Global customers is added advantage. Cooperate with the team to resolve complex matters Investigate and provide RCA for any major outages Support report writing as required by management Emergency ticket handling. Shift operations and 24x7 On-call support.

ADDITIONAL REQUIREMENTS:

System Administration of Linux/Windows environment.  Experience in OS like Linux, Windows  Experience in Scripting using Shell  Experience in RDBMS like Oracle, MariaDB and Neo4j Basic understanding of Telecom Network Basic understanding of IP Network Experience with trouble ticket tools and process

 

PERSONAL ATTRIBUTES:

Bachelor's in Engineering with 4-12 years of experience in System Administration operation (Troubleshooting, Configuration, Lab testing etc.) Good logical and analytical understanding Team player with good interpersonal skills  Demonstrate adaptability & learning ability in new technological area  Willingness to learn, share knowledge and transfer competence. Process orientation. Good verbal and written communication  Strong problem solving ability Good organizational skills Ability to perform multiple tasks concurrently with ease and professionalism Service and Customer oriented Team work Availability for travel  

• Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services. 

• Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives.

• Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective.

• Shares initial ideas for professional direction of own organisational unit.

• Acts as a professional advisor and mentor for staff / workteam / taskforces.

• May lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work.

• Analyses, designs, develops and tests products / services / improvements / bug resolutions for integrated hardware / software systems as per customers' requirements.

• Manages Subcontracting / Partnership Manager.

• Resolves customer trouble tickets. Diagnoses complex problems / issues (EG hardware, software, combination) and provides resolution or recommend corrective actions. 

• Plans technical requirements from customers’ needs. 

• Develops SW / HW build-controlled productions releases (EG main and update releases, service packages, maintenance updates, and customer design engineering). 

• Defines product hardware / software evolutions through the creation and release of hardware / software documentation, hardware / software change control management, supplier and customer notifications. 

• Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams (Tier 2 and Tier 3).

• Applies and maintains quality standards. Participates in process and tools evolutions and improvements.

• Applies the SW Care process (especially emergency case handling) contributing when needed to the fastest problem restoration.