**All the benefits and perks you need for you and your family:** - Benefits from Day One - Paid Days Off from Day One - Career Development - Whole Person Wellbeing Resources - Mental Health Resources and Support - Pet Insurance* - Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense) **Our promise to you:** Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **Schedule:** Full Time **Shift** : Monday – Friday, 8:00AM – 5:00PM. occasional travel to Murray for coverage. Holidays must be covered (rotate w/ team) **Location:** 1035 Red Bud Road, Calhoun, GA 30701 **The community you’ll be caring for:** _AdventHealth Gordon_ · Four seasons of outdoor activities, including whitewater, hiking, camping · Named #4 on NICHE magazine’s “Best Cities (under 100,000) to Raise a Family” · Affordable land and homes · Outstanding qualify of life · Strong cultural community · Access to excellent public and private K-12 education · Convenient location between two large metropolitan areas: Atlanta and Chattanooga **The role you’ll contribute:** The Care Management Assistant is responsible for assisting in coordination of care and services for assigned patients under the direction of Care Management Leadership, and in collaboration with the multidisciplinary team and patient/family. The Care Management Assistant provides clerical support to the Care Managers and Social Workers to facilitate and execute discharge plans and other related activities, assists in responsibilities related to regulatory requirements, actively participates in outstanding customer service, escalates as appropriate to effectively and promptly resolve issues, and accepts responsibility in maintaining relationships that are equally respectful to all. **The value you’ll bring to the team:** · Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified. · Performs skills necessary to create a high-quality patient experience, as reflected through acceptable satisfaction scores, quality monitoring, and patient feedback. · Coordinates and schedules post-acute follow up appointments with physicians, testing, and other services when appropriate. · Copies, scans, files, and distributes documents. · Documents activities and progress in the electronic medical record per defined policy and procedures or in other ways as directed. Inputs clinical information and discharge planning details into the medical record as appropriate for the role. · Keeps RN Care Manager, Social Worker and/or other members of clinical team informed of issues or delays impacting a timely discharge or scheduling of post-acute appointments. · Delivers and appropriately documents delivery of regulatory letters to maintain compliance with CMS/AHCA regulations. · Communicates with Care Management team regarding regulatory compliance. · Assists with locating appropriate facilities for placement of patients moving to another level of care · Facilitation of the transfer to alternate care facilities including transport arrangements · Facilitating referrals for home care services · Assists Care Management staff with clerical duties such as faxing and telephone support · Performs other duties as assigned Qualifications **The expertise and experiences you’ll need to succeed** **:** · High School Diploma or GED · At least 6 months of experience in a healthcare environment This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. **Category:** Case Management **Organization:** AdventHealth Gordon **Schedule:** Full-time **Shift:** 1 - Day **Req ID:** 24038770 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.