Job Title: Care Management Support Coordinator II
Location: Remote
Duration: 3+Months
Anticipated Start Date:10/7/2024
Pay rate : $19/hr on w2
Job Description: Care Management Support Coordinator II
**Position Purpose:**
The Administrative Care Management Support role is integral in facilitating effective communication and coordination between members, providers, and staff. This position involves performing outreach, managing inbound calls, and scheduling services to ensure members receive high-quality care in accordance with state and regulatory guidelines.
**Education/Experience:**
- High School diploma or GED required.
- 1-2 years of related experience preferred.
**Key Responsibilities:**
- Conduct outreach to members via phone, assisting with care plan next steps, community resources, and scheduling inquiries.
- Provide ongoing education to both members and providers to enhance understanding of care/services.
- Connect members to health plan and community resources, ensuring access to high-quality customer service.
- Serve as the first point of contact for member and provider inquiries, explaining care plan procedures and protocols.
- Support member onboarding through administrative duties, including sending welcome letters, correspondence, and educational materials.
- Document and maintain non-clinical member records, adhering to state and regulatory standards, and provide information to providers as necessary.
- Utilize knowledge of local benefits and resources to address Social Determinants of Health (SDOH) needs through appropriate referrals.
- Perform additional duties as assigned to support team objectives.
- Comply with all organizational policies and standards.
Interested candidates please send resume in Word format Please reference job code 229479 when responding to this ad.
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