Care Management Support Coordinator II
Bcforward
Care Management Support Coordinator IIBC Forward is looking for Care Management Support Coordinator II Remote
Position Title: Care Management Support Coordinator II Locations: Remote Anticipated Start Date:2/24/2025
Expected Duration: 6 MonthsJob Type: Contract with possible extension
Payrate : $19/hr
Position Title: Care Management Support Coordinator II Locations: Remote Anticipated Start Date:2/24/2025
Expected Duration: 6 MonthsJob Type: Contract with possible extension
Payrate : $19/hr
Note : Fluent speaking and reading Spanish
Position Purpose:
The Administrative Care Coordinator supports administrative care management activities by performing outreach, answering inbound calls, and scheduling services. This role serves as a primary point of contact for members, providers, and staff to resolve issues and ensure proper documentation of member records in accordance with state and regulatory guidelines.
Key Responsibilities:
Conduct outreach to members via phone to provide support with care plan next steps, available community or health plan resources, and any concerns related to scheduling and ongoing education for both members and providers. Assist members in connecting to relevant health plan and community resources to ensure high-quality care and service. Provide information and guidance to members and providers on care plan procedures, protocols, and available services. Support member onboarding by sending welcome letters, educational materials, and other correspondence to facilitate a successful member/provider relationship. Maintain and document non-clinical member records in compliance with state and regulatory requirements, ensuring accuracy and timeliness. Assist in identifying and addressing Social Determinants of Health (SDOH) needs by making appropriate referrals to local services and resources. Serve as the front-line support for various member and provider inquiries, addressing requests or concerns with professionalism and efficiency. Comply with all relevant policies, procedures, and standards to ensure consistent service delivery. Perform other administrative duties as assigned to support the care management team.Education/Experience:
High School Diploma or GED required. 1-2 years of related experience in a healthcare, customer service, or administrative support role. Knowledge of care plan procedures, community resources, and health plan benefits is preferred.Skills and Abilities:
Strong communication skills, both verbal and written. Ability to handle inquiries with professionalism and confidentiality. Familiarity with documenting and managing non-clinical member information. Ability to work independently and as part of a team. Knowledge of Social Determinants of Health (SDOH) and community resources. Proficiency with office software and systems, including scheduling tools and customer relationship management (CRM) software.Working Conditions:
This role may require interaction with members, providers, and other stakeholders in various settings, including over the phone, by email, and in written correspondence. May involve a combination of in-office and remote work, depending on company policies.
Interested candidates please send resume in Word format Please reference job code 234067 when responding to this ad.
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