How you move is why we’re here. ®
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...
 
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
 
If this describes you then let’s talk!
 
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Day (United States of America)

Compensation Range

What you will be doing

Key Responsibilities 

The Care Navigator plays a crucial role in advancing patient health outcomes through the following responsibilities: 

 

Patient Management 

Develop and update patient curriculum and educational materials tailored to individual patient needs 

Serve as a primary point of contact for patient and staff inquiries, providing consistent clinical and navigational support 

Identify and support patients at risk for poor adherence, coordinating with the program’s scheduling and integration coordinator to adjust service needs and ensure continuous care 

 

Clinical Team Coordination 

Facilitate communication and collaboration among interprofessional team members to ensure comprehensive, patient-specific care 

Participate in and actively contribute to monthly interprofessional team meetings, sharing insights from patient interactions to inform care strategies 

 

Administrative Management 

Manage and coordinate the scheduling of patient interactions, ensuring flexibility and responsiveness to patient needs 

Maintain detailed documentation in the electronic medical record for all patient interactions to track progress and inform care decisions 

Communicate effectively with interprofessional team members, staff, and administrators to ensure coordinated and timely patient care 

Provide ongoing insight into the care management process, working closely with administration to address barriers and improve patient outcomes 

Uphold clear and effective communication with all relevant program stakeholders to foster collaboration and program success 

 

Required Qualifications/Skills: 

Must possess a clinical background in fields such as physical therapy (PT), nursing (RN), social work (LCSW), or similar professions, demonstrating a comprehensive understanding of patient care dynamics 

Required to hold the appropriate professional certification for their specific clinical field, ensuring they meet all regulatory and practice standards 

Previous healthcare work experience 

Ability to prioritize issues, resolve conflicts and communicate across all levels of the organization 

Should be team-oriented and motivated to contribute significantly to scaling care management offerings for ambulatory patients at HSS 

Must be able to learn new software tools and systems as required  

Proactive, detail-oriented, pragmatic, and energized by a fast-paced, evolving environment 

 

Desired Qualifications/Skills: 

Previous experience working with EPIC is preferred 

 

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.